{"id":409,"date":"2026-08-16T00:08:48","date_gmt":"2026-08-16T00:08:48","guid":{"rendered":"https:\/\/joyoverfit.com\/?page_id=409"},"modified":"2026-08-16T00:59:49","modified_gmt":"2026-08-16T00:59:49","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/joyoverfit.com\/?page_id=409","title":{"rendered":"Return Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">RETURN &amp; REFUND POLICY<br>Joy OverFit \u2014 joyoverfit.com<br>Last updated: August 16, 2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At Joy OverFit, we stand behind every product we sell. Our 60-Day<br>Safe-Start Comfort Guarantee is designed to give you complete peace<br>of mind when starting your transformation journey.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>OUR 60-DAY GUARANTEE<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Try the complete Joy OverFit ecosystem in your home for 60 days.<br>If for any reason the system does not meet your expectations, contact<br>us and we will make it right.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501<\/p>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\">\n<li>ELIGIBILITY FOR RETURN<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">To be eligible for a return, your items must meet ALL of the following:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2705 Returned within 60 days of the confirmed delivery date<br>\u2705 In good working condition \u2014 fully functional with no defects<br>\u2705 Free from physical damage caused by the customer<br>(no drops, water damage, cracks, deep scratches, burns, or breakage)<br>\u2705 Returned with all included accessories and components<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501<\/p>\n\n\n\n<ol start=\"3\" class=\"wp-block-list\">\n<li>WHAT IS NOT ELIGIBLE FOR RETURN OR REFUND<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">The following items CANNOT be returned or refunded under any circumstances:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u274c Digital content \u2014 including but not limited to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Joy OverFit AI Coach app access<\/li>\n\n\n\n<li>90-day workout programs<\/li>\n\n\n\n<li>90-day meal plans and recipes<\/li>\n\n\n\n<li>Weekly shopping lists<\/li>\n\n\n\n<li>Any downloaded or accessed digital content<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u274c Smart connected devices damaged by the customer:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Smart Scale (body composition)<\/li>\n\n\n\n<li>Food Scale<\/li>\n\n\n\n<li>Smart Recovery Band<\/li>\n\n\n\n<li>Smart Body Measuring Tape If these devices are returned in damaged condition due to customer<br>fault (drops, water damage, improper use, physical breakage),<br>they will not be refunded. Only the non-connected physical<br>accessories will be eligible for partial refund in this case.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501<\/p>\n\n\n\n<ol start=\"4\" class=\"wp-block-list\">\n<li>PARTIAL REFUNDS<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">A partial refund may be issued when:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Connected devices are damaged by the customer but physical accessories<br>are in good condition \u2014 refund covers accessories only<br>(jump rope, knee sleeves, ankle wraps, shock insoles)<\/li>\n\n\n\n<li>Only part of the order is returned<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Partial refund amounts are determined by our team upon inspection<br>of the returned items.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501<\/p>\n\n\n\n<ol start=\"5\" class=\"wp-block-list\">\n<li>RETURN SHIPPING COSTS<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Manufacturing defect confirmed by Joy OverFit:<br>\u2192 Joy OverFit covers 100% of return shipping costs<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Customer-initiated return within 60 days (no defect, change of mind,<br>system does not suit):<br>\u2192 Joy OverFit covers 100% of return shipping costs<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Return due to customer-caused damage to devices:<br>\u2192 Customer is responsible for all return shipping costs<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501<\/p>\n\n\n\n<ol start=\"6\" class=\"wp-block-list\">\n<li>LOST OR DAMAGED PACKAGES AT DELIVERY<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">6.1 Lost Packages<br>If your package has not arrived within 15 business days of your<br>confirmed shipping date, contact us immediately at:<br>customer@joyoverfit.com<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We will open an investigation with the carrier. If the package is<br>confirmed lost, we will reship your order or issue a full refund<br>within 5-7 business days of confirmation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">6.2 Packages Damaged at Delivery<br>If your package arrives visibly damaged:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Take clear photographs of the outer packaging AND the contents<br>before removing items<\/li>\n\n\n\n<li>Contact us within 48 hours of delivery at customer@joyoverfit.com<br>with your order number and photos attached<\/li>\n\n\n\n<li>Do not discard the damaged packaging<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We will replace damaged items or issue a refund for damaged components<br>within 5-7 business days.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">6.3 Stolen Packages<br>Joy OverFit is not responsible for packages confirmed delivered by<br>the carrier but subsequently stolen. We recommend:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Filing a police report<\/li>\n\n\n\n<li>Contacting your homeowner&#8217;s or renter&#8217;s insurance<\/li>\n\n\n\n<li>Filing a claim directly with the carrier<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501<\/p>\n\n\n\n<ol start=\"7\" class=\"wp-block-list\">\n<li>HOW TO INITIATE A RETURN<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Step 1: Email us at customer@joyoverfit.com with:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your full name and order number<\/li>\n\n\n\n<li>Reason for return<\/li>\n\n\n\n<li>Photos of the product condition (required)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Step 2: We will respond within 2 business days with:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Return authorization confirmation<\/li>\n\n\n\n<li>Prepaid return shipping label (where applicable)<\/li>\n\n\n\n<li>Packing instructions<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Step 3: Pack and ship your items using the provided label or<br>instructions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Step 4: Once we receive and inspect your return, we will process<br>your refund within 5-7 business days.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501<\/p>\n\n\n\n<ol start=\"8\" class=\"wp-block-list\">\n<li>REFUND PROCESSING<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Approved refunds are:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Processed within 5-7 business days after we receive your return<\/li>\n\n\n\n<li>Issued to your original payment method<\/li>\n\n\n\n<li>Confirmed by email once processed<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Please note that your bank or card issuer may take additional time<br>to post the refund to your account (typically 3-10 business days<br>depending on your financial institution).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501<\/p>\n\n\n\n<ol start=\"9\" class=\"wp-block-list\">\n<li>EXCHANGES<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">We do not offer direct exchanges at this time. If you need a<br>different size or color, please return your original item for a<br>refund and place a new order.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501<\/p>\n\n\n\n<ol start=\"10\" class=\"wp-block-list\">\n<li>CONTACT US<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">For all return and refund inquiries:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">K to A LLC (DBA Joy OverFit)<br>30 N Gould St Ste N<br>Sheridan, WY 82801<br>United States<br>Email: customer@joyoverfit.com<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We typically respond within 24-48 business hours.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>RETURN &amp; REFUND POLICYJoy OverFit \u2014 joyoverfit.comLast updated: August 16, 2026 At Joy OverFit, we stand behind every product we sell. Our 60-DaySafe-Start Comfort Guarantee is designed to give you complete peaceof mind when starting your transformation journey. \u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501 Try the complete Joy OverFit ecosystem in your home for 60 days.If for any reason the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-409","page","type-page","status-publish","hentry","entry","owp-thumbs-layout-horizontal","owp-btn-normal","owp-tabs-layout-horizontal","has-no-thumbnails"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/joyoverfit.com\/index.php?rest_route=\/wp\/v2\/pages\/409","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/joyoverfit.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/joyoverfit.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/joyoverfit.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/joyoverfit.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=409"}],"version-history":[{"count":2,"href":"https:\/\/joyoverfit.com\/index.php?rest_route=\/wp\/v2\/pages\/409\/revisions"}],"predecessor-version":[{"id":415,"href":"https:\/\/joyoverfit.com\/index.php?rest_route=\/wp\/v2\/pages\/409\/revisions\/415"}],"wp:attachment":[{"href":"https:\/\/joyoverfit.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=409"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}