TERMS OF SERVICE
Joy OverFit — joyoverfit.com
Last updated: August 16, 2026

PLEASE READ THESE TERMS CAREFULLY BEFORE USING OUR WEBSITE OR PURCHASING
OUR PRODUCTS. BY ACCESSING JOYOVERFIT.COM OR PLACING AN ORDER, YOU AGREE
TO BE BOUND BY THESE TERMS OF SERVICE.

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  1. COMPANY INFORMATION

K to A LLC (DBA Joy OverFit)
30 N Gould St Ste N
Sheridan, WY 82801
United States
EIN: 38-4290603
Email: customer@joyoverfit.com

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  1. PRODUCTS AND SERVICES

2.1 Physical Products
Joy OverFit sells fitness equipment including but not limited to:
jump ropes, compression sleeves, ankle wraps, shock insoles, smart scales,
food scales, smart recovery bands, and smart body measuring tapes.

2.2 Digital Services — Joy OverFit AI Coach App
Access to the Joy OverFit AI Coach application is provided as a
subscription service:

  • Included period varies by plan (1 month, 3 months, or 6 months)
  • After the included period: $19.90/month, billed monthly
  • Cancel anytime with no cancellation fees or penalties
  • Cancellation takes effect at the end of the current billing period
  • No refunds for partial months of subscription

2.3 Product Availability
All products are subject to availability. We reserve the right to
discontinue any product at any time without notice.

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  1. PRICING AND PAYMENT

3.1 Prices
All prices are displayed in US Dollars (USD) and are exclusive of
applicable taxes. Prices are subject to change without notice.

3.2 Payment Methods
We accept the following payment methods:

  • Visa, Mastercard, American Express, Discover
  • Apple Pay, Google Pay, Amazon Pay
  • Cash App Pay
  • US Bank Account (ACH)
  • Link by Stripe
  • Buy Now Pay Later options (where available): Klarna, Affirm, Afterpay

3.3 Payment Security
All payments are processed by Stripe, a PCI-DSS Level 1 certified
payment processor. We never store your full card details on our servers.

3.4 Failed Payments
If a payment fails, your order will not be processed. For subscription
renewals, we will attempt to charge your payment method up to 3 times
before suspending your account access.

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  1. ORDERS AND FULFILLMENT

4.1 Order Confirmation
You will receive an email confirmation after placing your order.
This confirmation does not constitute our acceptance of your order.
We reserve the right to cancel any order at our discretion.

4.2 Order Processing
Orders are typically processed within 1-2 business days of payment
confirmation, excluding weekends and US public holidays.

4.3 Size and Customization Information
To ensure proper fit, customers must provide size preferences for
applicable items (insoles, knee sleeves, ankle wraps) and color
preference for the Smart Recovery Band by replying to their order
confirmation email within 24 hours of purchase.

Failure to provide size information within 5 business days may result
in shipment of our most common sizes.

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  1. SHIPPING POLICY

5.1 Delivery Times
Standard delivery to the United States: 7-9 business days.
All orders are fully tracked from dispatch to delivery.

5.2 Shipping Origin
Products are shipped directly from our manufacturing partners to maintain
premium quality without retail markup.

5.3 Lost Packages
If your package has not arrived within 15 business days of the confirmed
shipping date, contact us at customer@joyoverfit.com. We will investigate
with the carrier and, if the package is confirmed lost, reship your order
or issue a full refund at our discretion.

5.4 Damaged Packages
If your package arrives damaged, you must:

  • Document the damage with clear photographs within 48 hours of delivery
  • Contact us at customer@joyoverfit.com with photos attached
  • Do not dispose of the damaged packaging or products

We will replace damaged items or issue a refund for the damaged components.

5.5 Stolen Packages
Joy OverFit is not responsible for packages confirmed as delivered by
the carrier but reported stolen. We recommend filing a police report
and contacting your homeowner’s or renter’s insurance.

5.6 Incorrect Address
If a package is returned to us due to an incorrect address provided by
the customer, the customer is responsible for reshipping costs.

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  1. RETURN AND REFUND POLICY — 60-DAY SAFE-START GUARANTEE

6.1 Eligibility
We offer a 60-day return period from the date of delivery.
To be eligible for a return, items must be:

  • Returned within 60 days of the delivery date
  • In good working condition (fully functional)
  • In their original or equivalent packaging where possible
  • Free from physical damage caused by the customer (drops, water damage,
    improper use, burns, cracks, scratches, or breakage)

6.2 Non-Returnable Items
The following are NOT eligible for return or refund:

  • Digital content including app access, AI Coach programs, meal plans,
    workout videos, and recipe collections — these are permanently retained
    by the customer regardless of return status
  • Smart connected devices (Smart Scale, Food Scale, Smart Recovery Band,
    Smart Body Measuring Tape) that have been physically damaged by the
    customer through misuse, drops, water exposure, or other customer fault

6.3 Partial Refunds
If connected devices are returned in damaged condition due to customer
fault, we reserve the right to issue a partial refund covering only the
non-connected physical accessories (jump rope, knee sleeves, ankle wraps,
shock insoles).

6.4 Return Shipping Costs

  • Manufacturing defect confirmed by our team: Joy OverFit covers
    return shipping costs in full
  • Customer-initiated return within 60 days (no defect): Joy OverFit
    covers return shipping costs in full as part of our guarantee
  • Return due to customer damage: customer is responsible for all
    return shipping costs

6.5 Refund Processing
Approved refunds are processed within 5-7 business days after we
receive and inspect the returned items. Refunds are issued to the
original payment method.

6.6 How to Initiate a Return
Contact us at customer@joyoverfit.com with:

  • Your order number
  • Reason for return
  • Photos of the product condition (required for damaged item claims)

We will respond within 2 business days with return instructions.

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  1. WARRANTY

7.1 Limited Hardware Warranty
Joy OverFit smart connected devices (Smart Scale, Food Scale, Smart
Recovery Band, Smart Body Measuring Tape) are covered by a 12-month
limited warranty against manufacturing defects from the date of delivery.

This warranty covers:

  • Defects in materials and workmanship
  • Hardware failures under normal use conditions

This warranty does NOT cover:

  • Physical damage from drops, impacts, or mishandling
  • Water damage beyond stated water resistance ratings
  • Damage from unauthorized modifications
  • Normal wear and tear

7.2 Warranty Claims
To submit a warranty claim, contact customer@joyoverfit.com with your
order number and photos or video demonstrating the defect.

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  1. HEALTH AND FITNESS DISCLAIMER

8.1 Not Medical Advice
The Joy OverFit system, including all workout programs, nutrition plans,
and AI Coach recommendations, is designed for general fitness and wellness
purposes only. It is NOT intended to:

  • Diagnose, treat, cure, or prevent any disease or medical condition
  • Replace professional medical advice, diagnosis, or treatment
  • Serve as a substitute for consultation with a qualified healthcare provider

8.2 Consult Your Doctor
Before starting any fitness or nutrition program, consult with your
physician or qualified healthcare provider, especially if you:

  • Have any pre-existing medical conditions
  • Are pregnant or nursing
  • Are taking prescription medications
  • Have had recent surgery or injury
  • Have cardiovascular conditions or joint problems

8.3 Individual Results
Results from using the Joy OverFit system vary significantly between
individuals and depend on factors including adherence to the program,
starting fitness level, diet, genetics, sleep, and other lifestyle factors.
Testimonials and before/after results shown are not typical and individual
results will vary.

8.4 Scale Weight Limits
The Joy OverFit Smart Scale has a maximum capacity of 180 kg (396 lbs).
Use beyond this capacity may damage the device and voids the warranty.

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  1. INTELLECTUAL PROPERTY

All content on joyoverfit.com and within the Joy OverFit app, including
but not limited to text, graphics, logos, images, audio clips, workout
videos, meal plans, recipes, and software, is the exclusive property of
K to A LLC (DBA Joy OverFit) and is protected by United States and
international copyright, trademark, and intellectual property laws.

You may not reproduce, distribute, modify, transmit, or use any content
for commercial purposes without our express written permission.

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  1. USER ACCOUNTS

10.1 Account Responsibility
You are responsible for maintaining the confidentiality of your account
credentials and for all activities that occur under your account.

10.2 One Account Per Customer
Each Joy OverFit subscription is for individual use only. Sharing account
access with others is prohibited and may result in account termination
without refund.

10.3 Account Termination
We reserve the right to terminate accounts that violate these Terms,
engage in fraudulent activity, or abuse our return policy.

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  1. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, K TO A LLC AND ITS
OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY
INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES,
INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, GOODWILL, OR OTHER
INTANGIBLE LOSSES, RESULTING FROM:

  • Your use or inability to use our products or services
  • Any unauthorized access to or use of our servers and/or any personal
    information stored therein
  • Any interruption or cessation of transmission to or from our services
  • Physical injury resulting from improper use of our products

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS SHALL NOT EXCEED THE AMOUNT
YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM.

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  1. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless K to A LLC and its
officers, directors, employees, and agents from and against any claims,
damages, obligations, losses, liabilities, costs, or debt arising from:

  • Your violation of these Terms
  • Your violation of any third-party right
  • Any claim that your use of our services caused damage to a third party

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  1. DISPUTE RESOLUTION

13.1 Informal Resolution
Before filing any formal legal claim, you agree to contact us at
customer@joyoverfit.com and attempt to resolve the dispute informally.
We will make good-faith efforts to resolve disputes within 30 days.

13.2 Binding Arbitration
If informal resolution fails, any dispute arising out of or relating to
these Terms or our services shall be resolved by binding arbitration
administered by the American Arbitration Association (AAA) under its
Consumer Arbitration Rules, rather than in court.

13.3 Class Action Waiver
YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY
ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE
ACTION.

13.4 Governing Law
These Terms are governed by the laws of the State of Wyoming, United States,
without regard to conflict of law principles.

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  1. CHANGES TO THESE TERMS

We reserve the right to modify these Terms at any time. We will notify
you of material changes by:

  • Posting the updated Terms on this page with a new “Last Updated” date
  • Sending an email notification to registered customers at least 14 days
    before the changes take effect

Your continued use of our services after the effective date of changes
constitutes your acceptance of the new Terms.

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  1. SEVERABILITY

If any provision of these Terms is found to be unenforceable or invalid,
that provision will be limited or eliminated to the minimum extent
necessary, and the remaining provisions will remain in full force and effect.

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  1. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and Return Policy,
constitute the entire agreement between you and K to A LLC regarding
your use of our services and supersede all prior agreements.

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  1. CONTACT US

For any questions regarding these Terms:

K to A LLC (DBA Joy OverFit)
30 N Gould St Ste N
Sheridan, WY 82801
United States
Email: customer@joyoverfit.com
EIN: 38-4290603