RETURN & REFUND POLICY
Joy OverFit — joyoverfit.com
Last updated: August 16, 2026

At Joy OverFit, we stand behind every product we sell. Our 60-Day
Safe-Start Comfort Guarantee is designed to give you complete peace
of mind when starting your transformation journey.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

  1. OUR 60-DAY GUARANTEE

Try the complete Joy OverFit ecosystem in your home for 60 days.
If for any reason the system does not meet your expectations, contact
us and we will make it right.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

  1. ELIGIBILITY FOR RETURN

To be eligible for a return, your items must meet ALL of the following:

✅ Returned within 60 days of the confirmed delivery date
✅ In good working condition — fully functional with no defects
✅ Free from physical damage caused by the customer
(no drops, water damage, cracks, deep scratches, burns, or breakage)
✅ Returned with all included accessories and components

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

  1. WHAT IS NOT ELIGIBLE FOR RETURN OR REFUND

The following items CANNOT be returned or refunded under any circumstances:

❌ Digital content — including but not limited to:

  • Joy OverFit AI Coach app access
  • 90-day workout programs
  • 90-day meal plans and recipes
  • Weekly shopping lists
  • Any downloaded or accessed digital content

❌ Smart connected devices damaged by the customer:

  • Smart Scale (body composition)
  • Food Scale
  • Smart Recovery Band
  • Smart Body Measuring Tape If these devices are returned in damaged condition due to customer
    fault (drops, water damage, improper use, physical breakage),
    they will not be refunded. Only the non-connected physical
    accessories will be eligible for partial refund in this case.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

  1. PARTIAL REFUNDS

A partial refund may be issued when:

  • Connected devices are damaged by the customer but physical accessories
    are in good condition — refund covers accessories only
    (jump rope, knee sleeves, ankle wraps, shock insoles)
  • Only part of the order is returned

Partial refund amounts are determined by our team upon inspection
of the returned items.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

  1. RETURN SHIPPING COSTS

Manufacturing defect confirmed by Joy OverFit:
→ Joy OverFit covers 100% of return shipping costs

Customer-initiated return within 60 days (no defect, change of mind,
system does not suit):
→ Joy OverFit covers 100% of return shipping costs

Return due to customer-caused damage to devices:
→ Customer is responsible for all return shipping costs

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

  1. LOST OR DAMAGED PACKAGES AT DELIVERY

6.1 Lost Packages
If your package has not arrived within 15 business days of your
confirmed shipping date, contact us immediately at:
customer@joyoverfit.com

We will open an investigation with the carrier. If the package is
confirmed lost, we will reship your order or issue a full refund
within 5-7 business days of confirmation.

6.2 Packages Damaged at Delivery
If your package arrives visibly damaged:

  • Take clear photographs of the outer packaging AND the contents
    before removing items
  • Contact us within 48 hours of delivery at customer@joyoverfit.com
    with your order number and photos attached
  • Do not discard the damaged packaging

We will replace damaged items or issue a refund for damaged components
within 5-7 business days.

6.3 Stolen Packages
Joy OverFit is not responsible for packages confirmed delivered by
the carrier but subsequently stolen. We recommend:

  • Filing a police report
  • Contacting your homeowner’s or renter’s insurance
  • Filing a claim directly with the carrier

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

  1. HOW TO INITIATE A RETURN

Step 1: Email us at customer@joyoverfit.com with:

  • Your full name and order number
  • Reason for return
  • Photos of the product condition (required)

Step 2: We will respond within 2 business days with:

  • Return authorization confirmation
  • Prepaid return shipping label (where applicable)
  • Packing instructions

Step 3: Pack and ship your items using the provided label or
instructions.

Step 4: Once we receive and inspect your return, we will process
your refund within 5-7 business days.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

  1. REFUND PROCESSING

Approved refunds are:

  • Processed within 5-7 business days after we receive your return
  • Issued to your original payment method
  • Confirmed by email once processed

Please note that your bank or card issuer may take additional time
to post the refund to your account (typically 3-10 business days
depending on your financial institution).

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

  1. EXCHANGES

We do not offer direct exchanges at this time. If you need a
different size or color, please return your original item for a
refund and place a new order.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

  1. CONTACT US

For all return and refund inquiries:

K to A LLC (DBA Joy OverFit)
30 N Gould St Ste N
Sheridan, WY 82801
United States
Email: customer@joyoverfit.com

We typically respond within 24-48 business hours.